Returns & Replacements
All claims for returns and/or credit for purchases from this website must be negotiated within 5 days of receipt of goods and authorized for return. All items must be in original and resalable condition, unused and unlabeled by your store. All returns must be made within 30 days of invoice. Returns will not be accepted without prior authorization. Please call our offices at 1-800-95MANIC or 1-800-956-2642 for a Return Authorization Number, which must be clearly written on the outside of the box
Any issue with Manic Panic products purchased from this website can be addressed by our experienced customer service dept. For further assistance, please be sure to provide us with a order and invoice number by email to firstname.lastname@example.org
If the product was not purchased directly from this Manic Panic website, please contact the original retailer directly. The customer service team where you made your purchase will help you with your purchase and /or return.
'Payment Pending' Orders:
Depending on certain issuing banks, some customer credit card payments may take up to 5 days to settle successfully. Orders that have a payment pending status will be held until the payment has been received in full. If this situation occurs, you will be notified within 1 business day of placing your order. Please be advised that unsettled payments may affect shipping/delivery times. For example: if the payment from your issuing bank takes three days to settle and you selected 2-day shipping, your total estimated time for delivery will be five days (three days processing and two days in transit).
*If you would like to contact us by phone: call our customer service department at 347-233-2486. Customer Service is available Monday - Friday 9am - 5pm EST. or email email@example.com for issues regarding order payments.
After placing your order, you will receive an Order Confirmation email. Please make sure everything in your order is correct. If you have any questions about the items or delivery times, you can email us at firstname.lastname@example.org. Please have your Order Number ready.
As a protection against fraud for all of our customers, we reserve the right to request additional verification of information before processing any order. This includes, but is not limited to, identity, billing/shipping addresses, and method of payment information.