Shipping & Delivery
On average, please expect anywhere from 1-5 business days processing time before receiving a shipping notification for your online order. Business days are Monday - Friday only, excluding weekends and holidays. Once your order ships, we will send you tracking updates automatically. Estimated delivery info will only be available via your tracking number once you receive your tracking number. Currently, we are only able to offer standard shipping options during the COVID-19 quarantine: USPS for all US shipments, USPS Priority International and Fed Ex Economy for Canada, and Fed Ex Economy for all other International shipments. All of these shipping options are standard methods of shipping, not expedited. It is possible that you may experience tracking update delays and shipping delays as USPS and Fed Ex are also experiencing delays due to COVID-19. Please understand that both we and the shipping companies are working as quickly as we possibly can to get you your orders as fast as possible. If there are any issues with your order, we will contact you as soon as possible. Thank you so much for your patience and understanding.
International orders may or may not incur Customs Fees/Duty Taxes. These fees vary by country, and as we can not control or estimate these fees, they are the sole responsibility of the purchaser.
Returns & Replacements
If you would like to return anything from your order, please understand that this must be done at your own expense per our return policy. Items must be shipped back to us within 5 days of delivery and be in perfect, unused, and re-sellable condition. Once received and verified, we will process a refund for the cost of the items minus the original shipping cost. If all of these requirements are met, you may send your package to:
Tish & Snooky's Manic Panic NYC
ATTN: RETURN ORDER #(ENTER 5 DIGIT ORDER NUMBER HERE)
21-07 Borden Avenue, 4th Floor
Long Island City, NY 11101
Please be sure to include your 5 digit order number with all returns and retain the tracking number for your return shipment. Returns submitted without a 5 digit order number cannot be processed. Shipments sent to us without proper tracking that cannot be located cannot be processed.
Any issue with Manic Panic products purchased from this website other than damages can be addressed by our experienced customer service department. For assistance, please email firstname.lastname@example.org . Please see our policy below for information regarding items damaged in shipping.
If the product was not purchased directly from this Manic Panic website, please contact the original retailer directly. The customer service team where you made your purchase will help you with your purchase and /or return.
Changes & Cancellations
Once an online order is confirmed, it is immediately sent to our warehouse for processing. Because of this, we are unable to cancel or change online orders for any reason. All confirmed orders will be subject to our return policy above.
Missing Item or Incorrect Item Received
If an item is missing from your order or you receive an item that you did not order, please email one clear photo of your packing slip and the items received in your package, labels facing forward, to email@example.com and be sure to include your 5 digit order number in the subject line. If an item was missing from your order due to lack of stock, you will be fully refunded for that item. If an error was made in packing, we will make the correction once we receive photo confirmation of the error.
Order Errors, Damages, & Lost Shipments
Please be advised that we are not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once an online order is confirmed, it is immediately sent to our warehouse for processing. Because of this, we are unable to cancel or change online orders for any reason. All confirmed orders will be subject to our return policy above.
Route+ Shipping Insurance is available for all orders for a very small fee. This insurance covers your order in case it is lost, stolen, or damaged. We highly recommend purchasing this insurance for your order so that you will be covered in case your order is lost, stolen, or damaged. All claims for missing or damaged packages must be reported directly to Route within 5 days of your delivery date.
If you choose not to purchase Route+ Shipping Insurance and your package is lost or stolen, we will process a refund for the cost of the items minus the shipping cost only if and when the package is returned back to our warehouse. We are not responsible for lost, stolen, damaged, or delayed packages.
'Payment Pending' Orders:
Depending on certain issuing banks, some customer credit card payments may take up to 5 days to settle successfully. Orders that have a payment pending status will be held until the payment has been received in full. If this situation occurs, you will be notified within 1 business day of placing your order. Please be advised that unsettled payments may affect shipping/delivery times. For example: if the payment from your issuing bank takes three days to settle and you selected 2-day shipping, your total estimated time for delivery will be five days (three days processing and two days in transit).
*If you would like to contact us by phone: call our customer service department at 347-233-1486. Customer Service is available Monday - Friday 9am - 5pm PST. or email firstname.lastname@example.org for issues regarding order payments.
After placing your order, you will receive an Order Confirmation email as well as tracking updates. You may also sign up on our website to receive these updates via Facebook Messenger.
As a protection against fraud for all of our customers, we reserve the right to request additional verification of information before processing any order. This includes, but is not limited to, identity, billing/shipping addresses, and method of payment information.
Manic Panic reserves the right to update any of these policies at any time.