Shipping & Delivery
ALERT: USPS & FEDEX ARE EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF ABUNDANCE OF HOLIDAY ORDERS. PLEASE BE AWARE THAT EXPEDITED SHIPPING TIMES CANNOT BE GUARANTEED AT THIS TIME, SO PLEASE DO NOT CHOOSE AN EXPEDITED SHIPPING METHOD IF THIS MAY BE AN ISSUE FOR YOU.
On average, please expect anywhere from 1-2 business days processing time before receiving a shipping notification for your online order. Business days are Monday - Friday only, excluding weekends and holidays. Once your order ships, you will receive tracking updates automatically. Estimated delivery info will only be available via your tracking number once you receive your tracking number. You can expect possible processing delays during sales and annual holiday seasons, specifically October – December, due to the high volume of orders we receive, so please place orders as early as possible during these times to avoid late order arrivals.
Estimated tracking and delivery information will be available once you receive your tracking number. Any orders containing hair bleach, nail polish, or color spray cannot be shipped outside of the continental United States or to PO Boxes, APO, or FPO addresses. These items must be shipped via FedEx Ground and cannot be expedited for any reason due to product shipping regulations. To see our available shipping options, visit our online ordering & policies page.
Changes and Cancellations
Due to our efforts for you to receive your order as quick as possible, we are unable to make changes of any kind or cancel your order. This includes your address, the items in your cart, discount codes, every detail. If you ever have issues placing an order, or something in your cart does not look correct, please contact email@example.com before placing the order so that we may assist you.
If you would like to return anything from your order, please be advised that this must be done at your own expense. Eligible items purchased from our website must be postmarked for shipment back to us within 5 days from the delivery date and be in perfect, unused, and re-sellable condition. Once received and verified, we will process a refund for the cost of the items minus the cost of the original shipping. Be advised that returns without a 6-digit order number or proper tracking cannot be processed. For more information, visit our online ordering & policies page.
Please Note: If you purchased a Manic Panic product at a retail location or online elsewhere, then returns or exchanges must be brought back to the original retail chain where it was originally purchased from. Our Customer Returns policy applies ONLY for items purchased through our direct website.
*Lifestyle products are made to order and are final sale. As stated on the listings for items in this category, Lifestyle products may not be returned or exchanged for any reason. Be sure to check size charts and measurements to ensure a proper fit for clothing items and shoes. If you order a Lifestyle product and it arrives damaged or defective, please send a picture of the item and damage or defect to firstname.lastname@example.org for further assistance.
Return to Sender
If a package is returned to us for ANY reason by the shipper (example: package was not picked up by the customer, incorrect or incomplete shipping address was submitted, customs refuse entry, etc) the customer will be refunded for the cost of goods, minus the cost of shipping per our ‘Return to Sender’ policy as we are unable to reship packages to customers.
Refunds and Non-Returnable Items
*Shipping charges are under no circumstance refundable.
Any opened and/or used products do not qualify for a return.
We do not accept exchanges.
Clearance items cannot be returned or refunded: all sales are final.
All wigs and hair extensions are not eligible for returns or refunds. Colors may vary slightly.