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Manic Manifesto - Our Mission

Manic Manifesto - Our Mission

Vegan and cruelty free since 1977, Manic Panic is the trailblazing beauty brand that started the vivid hair color revolution in the USA over 4 decades ago.

Our mission has been to share our rainbow vision of Peace, Love and Glamour throughout the universe while staying true to our core beliefs. Charitable before it was lit, we donate as much as possible every year (a minimum of 15% of our net profits!) to various charities including BCRF, True Colors United and The World Wildlife Fund. #DyeForPeace 

We never compromise. You can always expect the highest quality and integrity from anything that bears the Manic Panic name.

For 43 years, Manic Panic has been fiercely and independently women owned and operated by founders/sisters/singers/philanthropists Tish & Snooky Bellomo. #TishAndSnooky

From its glam, punk, and rock roots to its iconic position today in pop culture and fashion, the original Badass Beauty Brand invites everyone to unleash your inner rainbow.

#LiveFastAndDyeYourHair

 

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    Shipping & Delivery
    Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders due to understaffing. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive. Our orders are processed in 1-2 business days (business days are Monday-Friday only, excluding weekends and holidays). Estimated tracking and delivery information will be available once you receive your tracking number. Any orders containing hair bleach, nail polish, or color spray cannot be shipped outside of the continental United States or to PO Boxes, APO, or FPO addresses. These items must be shipped via FedEx Ground and cannot be expedited for any reason due to product shipping regulations. To see our available shipping options, visit our online ordering & policies page.

    Changes and Cancellations
    Due to our efforts for you to receive your order as quick as possible, we are unable to make changes of any kind or cancel your order. This includes your address, the items in your cart, discount codes, every detail. If you ever have issues placing an order, or something in your cart does not look correct, please contact customerservice@manicpanic.com before placing the order so that we may assist you.

    Returns
    If you would like to return anything from your order, please be advised that this must be done at your own expense. Eligible items purchased from our website must be postmarked for shipment back to us within 5 days from the delivery date and be in perfect, unused, and re-sellable condition. Once received and verified, we will process a refund for the cost of the items minus the cost of the original shipping. Be advised that returns without a 6-digit order number or proper tracking cannot be processed. For more information, visit our online ordering & policies page.
    Please Note: If you purchased a Manic Panic product at a retail location or online elsewhere, then returns or exchanges must be brought back to the original retail chain where it was originally purchased from. Our Customer Returns policy applies ONLY for items purchased through our direct website.
    *Lifestyle products are made to order and are final sale.  As stated on the listings for items in this category, Lifestyle products may not be returned or exchanged for any reason. Be sure to check size charts and measurements to ensure a proper fit for clothing items and shoes. If you order a Lifestyle product and it arrives damaged or defective, please send a picture of the item and damage or defect to customerservice@manicpanic.com for further assistance. 

    Return to Sender
    If a package is returned to us for ANY reason by the shipper (example: package was not picked up by the customer, incorrect or incomplete shipping address was submitted, customs refuse entry, etc) the customer will be refunded for the cost of goods, minus the cost of shipping per our ‘Return to Sender’ policy as we are unable to reship packages to customers.

    Refunds and Non-Returnable Items
    *Shipping charges are under no circumstance refundable. Any opened and/or used products do not qualify for a return.
    We do not accept exchanges.
    Clearance items cannot be returned or refunded: all sales are final.
    All wigs and hair extensions are not eligible for returns or refunds. Colors may vary slightly.
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